Your privacy matters to us. This Privacy Policy explains exactly what personal data phwim collects, why we collect it, how we use it, and the rights you have over your information.
These highlights give you a quick overview of phwim's privacy commitments. The full policy below contains the complete legal details.
All data transmitted between your device and phwim is protected by industry-standard 256-bit SSL encryption. Your login credentials, payment details, and personal information are never sent in plain text.
phwim does not sell, rent, or trade your personal data to third-party marketers. Your information is used solely to operate the platform, process transactions, and comply with Philippine regulatory requirements.
As a Philippine-based platform, phwim complies with the Data Privacy Act of 2012 (Republic Act 10173). You have the right to access, correct, and request deletion of your personal data held by phwim.
phwim uses cookies to keep your session active, remember your preferences, and analyse platform performance. You can manage cookie preferences through your browser settings at any time.
Payment information processed through GCash, PayMaya, BPI, BDO, and Metrobank is handled directly by certified payment processors. phwim does not store your full card or e-wallet credentials on its servers.
You can opt out of phwim marketing communications at any time by updating your notification preferences in your account settings or by contacting our support team directly.
phwim ("phwim," "we," "us," or "our") operates the online gaming platform accessible at phwim.net and any associated mobile applications (collectively, the "Platform"). We are committed to protecting the privacy and personal data of all users ("you," "your," or "Player") who access or use the Platform.
This Privacy Policy describes the types of personal data phwim collects, the purposes for which that data is processed, the parties with whom it may be shared, and the rights available to you under applicable Philippine law — in particular, the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as enforced by the National Privacy Commission (NPC).
By creating a phwim account or continuing to use the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this policy, you should discontinue use of the Platform and contact us to close your account.
phwim collects personal data that is necessary to provide a safe, compliant, and enjoyable gaming experience. The categories of personal data we collect include:
When you create a phwim account, we collect:
To comply with anti-money laundering (AML) regulations and verify your identity, phwim may collect:
When you make deposits or request withdrawals, phwim collects:
Note: phwim does not store full card numbers or complete e-wallet credentials. Payment processing is handled by certified third-party payment processors.
When you use the phwim Platform, we automatically collect:
When you contact phwim's customer support team, we collect records of your communications, including live chat transcripts, email correspondence, and any attachments or documents you submit.
| Data Category | Examples | Primary Purpose |
|---|---|---|
| Registration Data | Name, email, mobile number | Account creation & authentication |
| KYC / Identity Data | Government ID, selfie | Age & identity verification, AML compliance |
| Financial Data | GCash number, bank account | Deposits, withdrawals, fraud prevention |
| Usage & Technical Data | IP address, device info | Platform security & performance |
| Communications Data | Support chat logs | Customer service & dispute resolution |
phwim uses the personal data we collect for the following purposes:
phwim processes your personal data on the following legal bases under the Data Privacy Act of 2012 and its Implementing Rules and Regulations:
phwim does not sell, rent, or trade your personal data to third-party marketers. We may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Privacy Policy:
phwim engages trusted third-party service providers to assist in operating the Platform, including payment processors (GCash, PayMaya, BPI, BDO, Metrobank), identity verification providers, cloud hosting services, and customer support platforms. These providers are contractually bound to process your data only on phwim's instructions and in accordance with applicable data protection law.
phwim may disclose your personal data to Philippine government agencies, regulatory bodies, law enforcement authorities, or courts where required by law, court order, or regulatory directive — including for AML reporting, fraud investigations, or compliance with gaming regulations.
In the event of a merger, acquisition, restructuring, or sale of all or part of phwim's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and any material changes to this Privacy Policy that result from it.
phwim may share your personal data with other third parties where you have given your explicit consent to such sharing for a specific purpose.
phwim uses cookies and similar tracking technologies to enhance your experience on the Platform. A cookie is a small text file stored on your device when you visit a website. phwim uses the following types of cookies:
You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the phwim Platform.
phwim retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law. The following general retention periods apply:
Upon expiry of the applicable retention period, phwim will securely delete or anonymise your personal data in accordance with its data disposal procedures.
phwim implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:
Under the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, you have the following rights with respect to your personal data held by phwim:
To exercise any of the above rights, please contact phwim's Data Protection Officer using the contact details provided in Section 13 of this Privacy Policy. phwim will respond to all verified data subject requests within thirty (30) days of receipt.
The phwim Platform is strictly intended for individuals who are 21 years of age or older. phwim does not knowingly collect personal data from persons under the age of 21. Age verification is conducted as part of the account registration and KYC process.
If phwim becomes aware that personal data has been collected from a person under the age of 21 without appropriate parental or guardian consent, phwim will immediately suspend the relevant account, delete the associated personal data, and take appropriate action in accordance with applicable Philippine law.
The phwim Platform may contain links to third-party websites or services, such as payment provider portals or game developer pages. phwim is not responsible for the privacy practices or content of those third-party sites. We encourage you to review the privacy policies of any third-party sites you visit through links on the phwim Platform.
phwim does not endorse or make any representations about third-party websites, and the inclusion of a link does not imply any affiliation or endorsement by phwim.
phwim reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. The date of the most recent revision is displayed at the top of this page.
Where changes are material — meaning they significantly affect your rights or how phwim processes your personal data — phwim will provide advance notice via email to your registered address or through a prominent in-platform notification, at least seven (7) days before the changes take effect.
Your continued use of the phwim Platform following the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the updated policy, you should discontinue use of the Platform and contact phwim to close your account.
If you have any questions, concerns, or requests regarding this Privacy Policy or phwim's data processing practices, please contact our Data Protection Officer (DPO) or customer support team through the following channels:
phwim aims to acknowledge all privacy-related requests within five (5) business days and to resolve them within thirty (30) days. For complex requests, phwim may extend this period by a further thirty (30) days, with prior notice to you.
If you are not satisfied with phwim's response to your privacy request or complaint, you have the right to escalate the matter to the National Privacy Commission of the Philippines (NPC) through their official channels.
Your data is safe with us. Join the phwim community — fast GCash payouts, 1,200+ games, and a platform built on trust and transparency. Players must be 21 years or older.